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Lumo Energy is a privately owned energy services company, based in Australia. It operates as a subsidiary of New Zealand based Infratil Limited. The company specializes in providing electricity and natural gas retailing. Lumo Energy covers Queensland, South Australia, New South Wales and Victoria regions in the country. The company started business operations in February 2004. The original name of the company was Victoria Electricity. The current name Lumo Energy was adopted in the year 2010. At the Roy Morgan Customer Satisfaction Awards in August 2013, the company received the highest ranking in the industry. Lumo Energy serves approximately 500,000 residential as well as commercial customers and has more than 450 employees. In July 2011, the company entered into a partnership with American Express and added Lumo Express in its business line. In the September of the same year, Lumo Energy signed business agreement with the Velocity Frequent Flyer program and started offering the Lumo Velocity. With online bill pay facility through www.lumoenergy.com.au, the customers can get relief from the headache of paying bills by visiting to the Company Store physically. In case of any query, the customers can assist with service representatives from Monday – Friday: 08:30 a.m. - 07:00 p.m. The corporate headquarter of the company is situated at Bourke Street, Melbourne.